Frequently Asked Questions
Everything you need to know about your craft beer orders.
How do you ensure the beer stays fresh during shipping?
We ship all our beers directly from our cold-chain warehouse in insulated packaging where necessary, ensuring that the hop profile and flavor remain exactly as our brewers intended.
What is the standard delivery timeframe?
Standard shipping typically takes 3-5 business days. We also offer next-day delivery options for orders placed before 2 PM Monday through Thursday.
Do I need to be home to sign for my delivery?
Yes. Since our products contain alcohol, an adult of legal drinking age must be present to sign for the delivery and provide a valid government-issued ID.
What should I do if my bottles or cans arrive damaged?
If your order arrives damaged, please take a photo of the packaging and the product and contact our customer service team within 48 hours for a full refund or replacement.
Can I return beer if I change my mind?
Due to the perishable nature of our products, we cannot accept returns for beer. However, if there is a quality issue, please reach out so we can make it right.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.